Refund policy

At KhyberWalk, customer satisfaction is our top priority. If your order doesn’t meet your expectations, we’re here to make it right.

You are eligible for a refund or replacement if:

You received the wrong size or incorrect product

The item arrived damaged or defective

Your order was not delivered within the expected time

Return & Refund Conditions:

You must request a return or refund within 7 days of receiving your order.

The product must be unused, in original condition, with all tags and packaging intact.

A clear photo or video proof of the issue (wrong item, damage, etc.) must be provided for verification.

How to Request a Return or Refund:

Contact our support team with your order number.

Provide a brief description along with photo/video proof of the issue.

Our team will respond within 24 hours to assist you.

Refund Method:

Refunds will be processed via your original payment method or as store credit (based on your preference).

Please allow 3–5 business days for the refund to reflect.

Need Help?

For any refund-related queries, feel free to contact us:

📧 Email: khyberwalk1@gmail.com
📞 Phone: +92 405522515

We’re always here to help!